Grievance Redressal Desk
Official grievance escalation mechanism under Rule 3(2) of the Information Technology Rules, 2021 and Section 32 of the Digital Personal Data Protection Act, 2023.
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 32 of the Digital Personal Data Protection Act, 2023 (DPDP Act), and Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, TradeNov publishes the name and contact coordinates of its designated Grievance Officer for handling user grievances, content disputes, data protection queries, and billing appeals.
Grievance Redressal Officer: TradeNov
One BKC, G-Block, Bandra Kurla Complex,
Mumbai 400051, Maharashtra, India
1. Matters Handled by the Grievance Desk
You may submit a formal complaint or petition regarding any of the following matters:
Requests for account deletion, revocation of consent, data access, or reporting unauthorized access to personal records.
Failed wallet recharges, delayed bank payouts, or unauthorized unlock disputes.
Reporting copyright violations, signal front-running, or deceptive expert track record claims.
Spam reporting, phishing attempts using TradeNov brand name, or vulnerability disclosures.
2. Three-Tier Escalation Process
Most platform issues (such as login OTP delays, wallet top-ups, or questions on signal indicators) can be resolved instantly by submitting a ticket on our Contact Helpdesk or emailing support@tradenov.com.
If your issue is not resolved at Level 1 within 48 hours, or if you have a legal/data protection grievance, escalate your ticket to the Grievance Officer: TradeNov at support@tradenov.com with subject "ATTN: Grievance Officer - Escalation". You will receive a formal acknowledgment with a tracking token within 24 hours, and a full resolution within 15 days.
If you are unsatisfied with the resolution provided by our Grievance Officer, you retain the statutory right under the DPDP Act 2023 to appeal directly to the Data Protection Board of India or file through statutory consumer dispute redressal forums under the Consumer Protection Act, 2019.
3. Format for Submitting a Grievance
To ensure speedy processing within statutory turnaround timelines, please include the following details in your email to support@tradenov.com:
